FREQUENTLY ASKED QUESTIONS

WIRING

Can I wire the EBHA heater on either side?
No, it can only be wired on the left side. The EBHA heater is not equipped with wiring on the right side.

Does Cadet offer a duplex receptacle for the EBHA heater?
No. A duplex receptacle is not available for this heater.

How do I wire my heater?
Click here to download Owner’s Guide.

Can I wire a 240 volt heater to a 120 volt circuit?
No, if you wire a 240 volt heater to a 120 volt circuit, you will only get about ¼ the wattage the heater was designed to deliver.

Which wires should I use to install my heater if there are more than three?
240 volt in-wall fan heaters and baseboards need 2 hot and 1 ground wire. If you have more wires, a voltmeter must be used to determine the correct supply wires to use and the other must be capped at both ends and not used.

Why should I wire in parallel instead of wiring in series?
Parallel wiring allows all heaters to operate on the full supply voltage and one heater malfunction will not cause all heaters to stop running.

Series wiring is running a continuous string of heaters one after the other.

What do the colors mean on my heater wires?
Cadet uses colored wires to designate the voltage of each heater:
240 volt or 208 volt has either two black wires or one red and one black wire.
Be sure to use a separate ground for safety.

Always test with a voltmeter or call a qualified electrician if unsure of the heater or supply voltage.

What should I do with the extra wire in the 12/3 or 10/3 wiring?
12/2 or 10/2 wiring is commonly used in residential circuits. If you have 3 conductor supply with ground (total of 4 conductors), be aware that all of Cadet’s residential heaters require single-phase power to be supplied by two conductors (2 wires plus a ground). A voltmeter will be required to determine which two wires will supply the correct voltage for the heater. All “extra” wires should be capped off and unused. Always use the green ground lead provided in the heater connection box or wall can to connect to the supply ground conductor.

INSTALLATION
 
Can I mount the EBHA heater to the wall without using the mounting brackets?
The brackets should be used to allow the cabinet to flex on expansion of heating and during cool down. The brackets also allow for easy removal when the room is remodeled or repainted.

Can the installation of the EBHA heater be recessed or mounted under cabinets or shelving?
The heater should not be recessed; it could cause excessive heat to be concentrated in the wall area causing a potential fire hazard. The EBHA should have a minimum 12 inch clearance on the sides, in front, and above the heater. Shelving above your heater and the contents on the shelf should be very secure to prevent anything from falling and violating the clearance requirements.

What are the clearance requirements for my EBHA Series heater?
The EBHA series REQUIRES A MINIMUM distance of 12” in front and above, and 6” on both sides.

Can I mount the baseboard heater near the ceiling?
No, the baseboard should be mounted at the floor level to heat your room effectively. If installed on carpet, the bottom of the baseboard should be mounted evenly with the carpet height.

Can I mount the baseboard heater vertically, sideways or diagonally?
Baseboard heaters must be mounted horizontally, and near or at floor level only.
Can the installation of a baseboard heater be recessed?
No, recessing the heater could cause excessive heat to be concentrated in the wall area causing a potential fire hazard.

Can I install my baseboard heater under an electrical receptacle if I do not use the receptacle?
No, this is against the National Electric Code.

Can I mount my baseboard heater on the floor or paneled wall?
Yes, baseboard heaters can be mounted on the floor. However, do not allow carpet to block lower air intake located 1" from the bottom. Baseboard heaters can be mounted against sheetrock, wallpaper, and wood products such as paneling, particleboard, chipboard, and tongue and groove. Do not install on paperboard or low-density fiberboard surfaces.

Can I use an "on/off" switch to control my heater?
No, all electric in-wall fan heaters should be controlled with a thermostat control.

Should I install 240 volt or 208 volt heaters?
If your wiring already exists, you need to check the voltage of your electrical circuit and install the matching heaters. Both types of heater operate with the same output and use the same amount of electricity for any given amount of time. 240 volt heaters require double pole breakers, and 120 volt heaters require single pole breakers. See chart below:

MISCELLANEOUS

Will the fluid in Softheat heaters freeze?
Softheat heaters have a water (80%)/Ethylene Glycol (20%) mixture, which protects the heater from freezing in temperatures to approximately 13 degrees. Softheat heaters could freeze and rupture (voiding the warranty) and should not be used when approaching these severe temperature conditions.

Can I paint my Softheat heater?
Cadet Manufacturing uses a powder coat paint system that is electrostatically applied, then baked on the surface. Any other paint is not UL Listed with our products and would change the dynamics of the components as tested by UL.

What causes sooting?
Sooting is caused by items in the environment and is not directly caused by the heater. Burning candles, cooking, cleaning supplies, Presto logs, pets, and numerous plants are a few of the items that can cause sooting to occur. Airborne particles from these items get into the heater and partially burn to a carbon material adhering to walls, under pictures and on carpets or drapes.

Is the fluid inside the Softheat heaters dangerous if it spills?
The liquid inside the Softheat heaters is 80% water and 20% Ethylene Glycol. In the unlikely event of leakage, spills on floors and carpets clean with a mild soap and water mixture. If consumed, call your local poison control center or seek medical attention immediately.

Is it safe to let my drapes cover my heaters (fan or baseboard)?
No, see Owner's Guide for all safety requirements and recommendations.

When I replace my old heater, can I replace it with a different size (wattage)?
Click here for a ‘Rule of Thumb’ on wattage suggestions per square foot. Installing a lower wattage heater will not cause a problem on the circuit, but if it’s not enough wattage to heat the room, the heater may run continuously in an effort to bring the room temperature to the temperature set on the thermostat. However, increasing the wattage may cause a problem if your electrical panel board (circuit breaker or fuse box) and supply wiring is not equipped to handle a higher load. All electrical work and materials must comply with the National Electric Code (NEC), the Occupational Safety and Health Act (OSHA), and all state and local codes.

If I know the BTU’s required, how do I calculate the watts required?
Watts = BTU/3.412 (1 watt = 3.41 BTU)

How do I choose the size of a fan forced heater when replacing my baseboard heater?
Match exactly the wattage and voltage of the baseboard heater you are replacing. Check the baseboard heater for the identification label to determine wattage and voltage. If label is missing, measure the length of the baseboard (most baseboards are approximately 200 – 250 watts per foot), then determine the voltage of the heater using information on the electrical panel board.

How do I choose the correct wattage to heat a room or zone?
Click here for a 'Rule of Thumb' on wattage suggestions per square foot.

Which is more efficient, a 120 volt or a 240 volt heater?
Electricity is calculated on kilowatt hours, not by voltage. For example: a 1500, 120 volt heater will cost the same to run as a 1500 watt, 240 volt heater for the same amount of time. The difference is in the amperage. A 120 volt heater will draw twice as many amps as a 240 volt heater; so fewer 120 volt heaters can be run on the same circuit.

How do I determine my supply voltage?
A voltmeter must be used to determine your supply voltage. CAUTION: this test must be performed with the circuit panel or fuse box “on”. Please call a qualified technician or licensed electrician if unfamiliar or uncomfortable with electrical wiring.

How do I calculate the amps a heater will draw?
Watts divided by Volts equals Amps
Example: 2000 Watts/240 Volt = 8.33 Amps

Should I use an in-wall fan heater or a baseboard?
Each choice has its advantages. See comparisons below:
TIME TO HEAT
An in-wall fan heater produces heat while the fan forces the heat into the room very quickly.
A baseboard heater requires 30 to 60 minutes to heat the room, provided the heater has been properly sized (adequate wattage) for the room.
WALL SPACE REQUIRED
Baseboard heaters are longer, but not as tall as a fan heater. For example, a 1500 watt baseboard will require 6 feet along an outside wall and is about 7 inches tall. A Register Plus heater grill is 14 inches wide and 7 inches high.
NOISE
Baseboard heaters are virtually noise-free, making them a good choice for the bedroom.
In-wall fan heaters are generally quieter than a typical refrigerator.
TEMPERATURES
Baseboard heaters operate at lower temperatures, making the surface temperatures of baseboards cooler.
PRODUCT LIFE
The life of a typical in-wall fan heater is 8-12 years.
The life of a baseboard heater is often in excess of 20 years.

How can I heat my garage or shop?
We recommend the RCP or the CEH unit heaters. The RCP is a 240 volt portable (plug-in) heater and the CEH is a permanent mount heater. Both are rugged and use industrial grade components.

What does dual rated mean?
A dual rated heater can be wired to either of the 2 voltage ratings listed on the product identification label. However, the wattage output will decrease with the lower voltage. For example: A 240/208 dual rated heater can be wired to either a 240 volt or a 208 volt supply. A 1500 watt fan heater will draw 1500 watts wired to 240 volt and 1125 watts (75% of 240 volt rating) wired to 208 volt.

  
TROUBLESHOOTING
  
Why does my baseboard seem to just barely get warm or not heat at all?
Most likely, the supply voltage is less than the rating of the heater. Check the voltage of your heater and your supply wires.

Why does the heater run - then quit?
Check the set point on the thermostat first. If the room temperature has reached the set point, the heater will turn off. Test by turning the thermostat up. If heater still does not power on, the heater may have reached abnormal temperatures.

If your heater is clean and free from any obstructions, it may be wired to the wrong voltage. Check the voltage of your heater and your supply wires.

Why does my heater continue to heat even after I turn the thermostat down?
Most likely, the air temperature around the thermostat is lower than the thermostat setting. If you continue to turn the thermostat down and the heater still runs, the heater may be undersized (low wattage) or the thermostat is not functioning properly.

Why does my heater get hot enough to keep tripping the limit switch?
First be sure your heater is clean and free from all obstructions. Click here for maintenance instructions. If your heater is clean and free from all obstructions, it may be wired to the wrong voltage. Check the voltage of your heater and your supply wires.

THERMOSTAT

Can I use 1 thermostat to control more than 1 EBHA heater?
Built-in thermostats (mounted directly on baseboard) are designed for single heater use. However, it is possible to control more than 1 heater on a wall thermostat if the thermostat rating is not exceeded. (Check the thermostat or instruction guide for thermostat rating.)

Can I use a wall mount thermostat to control my heater if it has an in-built thermostat?
Yes, to bypass the in-built thermostat, turn the thermostat on the heater to the highest setting, then use the wall thermostat to regulate the room temperature.

Is a built-in or a wall mount thermostat better?
A built-in control is convenient when the walls are already finished. The built-in thermostat is also convenient to install. However, the wall thermostat is a more accurate way to control the room temperature, is more convenient to use, and has a broader selection of models. The use of electronic thermostats provides more accuracy and saves you money on your electric bill.

Where should I install my wall mount thermostat?
Thermostats should always be mounted on an inside wall and away from drafts, direct sunlight, or any appliances that could affect the performance (temperature reading) of the thermostat. Be sure the area around the thermostat is clear of shelves, pictures or other wall decor that may impede the airflow around the thermostat.

Baseboard thermostats should be mounted across the room from the heater.

Can all of the heaters in my house be controlled by one thermostat?
There are many benefits to zonal heating. Zonal systems save energy by not heating unoccupied rooms and provide the ultimate in comfort by allowing occupied zones to be heated specifically to individual needs. The purpose of each zone's (room) heater is to heat that specific zone per the set point of the individual thermostat.

What is the difference between a double pole and a single pole thermostat?
CHECK LOCAL CODES FOR BUILDING REQUIREMENTS
Single pole thermostats break only one side of the power line to your heater and cannot be turned "off". Therefore, power is continuous to the heater even if it is not running. The control knob will have a low temperature setting without an "off" position.
Double pole thermostats break both sides of the power line; therefore all power to the heater is interrupted. The control knob will have an "off" position.

Can I use a double pole thermostat with a 120 volt heater?
Yes.

What is the difference between a low voltage and a line voltage thermostat?
Low voltage thermostats should be used when the heater load is greater than 3,800 watts such as commercial heater (ex. Cadet CEH unit heater), or central forced air systems.
Line voltage thermostats should be used for zonal heat systems such as electric fan heaters, baseboard heaters and radiant heaters. If you require a line voltage thermostat, Cadet has a variety of options to meet your specific needs.